We have developed comprehensive evaluations for both students and instructors of the 3A English programs.
3A Certified Student Evaluations
The main goal of our program is to supply the hospitality industry with line staff that:
- Have general knowledge of international guests and guest service expectations
- Have a positive attitude that shows in their service
- To be able to adequately communicate with their international guests in English
After they have completed the 3A Hospitality English course, students are required to pass a two-part test. First they must complete a knowledge-based test (multiple-choice) that measures their understanding of the learned content and checks for application in scenario-based questions.
Next, they must complete an oral test, that makes them demonstrate what they have learned. They will read scenarios, watch videos, or listed to audio and be asked to respond appropriately using a camera and microphone. These video recordings are then stored in our system to be evaluated by native speakers.
Student evaluator are a selected group of Canadians who have travelled abroad and understand the challenges that international guests encounter when visiting countries with low English skills. They are asked to “put themselves in the shoes of the guest” to evaluate how a student responds. There are three criteria in each question they look at:
- Did I understand what they said? (English: 50%)
- Did they solve my problem? ( Critical thinking: 25%)
- Did they show professionalism? (Service component: 25%)
This system evaluates communication, NOT linguistics! An international guest cares about the above three things, not if the student made a small grammar mistake.
3A Certified Hospitality English Instructor Evaluations
Instructors attend a two-day intensive workshop and complete a knowledge test. They must then submit a video of them teaching a class using our collaborative classroom techniques. These include: group processes, active learning and participation, using a flipped classroom model (practice exercises in class, content delivery at home) and more.